The quality of your relationships will go a long way toward determining the quality of your career or the quality of your business. Therefore, it is in your best interest to figure out how to improve your communication skills to develop and nurture those vital professional connections. What are some ways that you can accomplish that goal?
In This Post:
Learn How to Listen
People will tell you a lot about themselves if you are willing to listen. For instance, you may learn that a potential customer has three kids and lives in the suburbs or that your potential client lives in an apartment in the city by himself. This is important because you wouldn’t want to market a lawn mower to someone living in an apartment or market potentially toxic products to someone who has kids.
Learning how to listen takes practice, but it can be a vital skill that you can learn in a relatively short period of time. Remember, people love to talk about themselves, which means that you are making them happy while learning vital information about them. By putting people at ease, you can learn the information that you have gathered about them to create a pitch that they are more likely to be receptive to.
Know the Best Time to Contact Them
If you call someone while they are in the middle of a meeting or while they are understaffed and dealing with multiple people already, that person won’t have time to talk. If you choose the wrong time to call multiple times, your contact may become annoyed with you.
Therefore, it is a good idea to figure out if you want to contact a particular person early in the morning, on a Friday afternoon or on Sunday before football games start. It is also a good idea to find out if your contact is a night owl or an early riser as that may also inform your decision as to when you try to reach out.
Take Classes to Improve Your Communication Skills in General
Those who believe that they may be socially awkward or suffer from social anxiety may find that it interferes with their ability to communicate with others. However, by taking public speaking courses or taking other classes to deal with the social anxiety, you may be able to possibly overcome your issue or at least minimize the damage it does.
Whether you work for a company like ACN Inc. or simply work in customer service, you have to be able to talk to people. Knowing how to put them at ease is the only way to close deals or address their concerns in general. By actively working to enhance your communication skills or your social skills, you stand a good chance of overcoming your problems.
Get to the Point Quickly
Ideally, you won’t waste other people’s time with idle chatter or by talking about subjects that they aren’t interested in. Learning to conserve your time may make it possible to get more done in a day and talk to additional clients or potential customers. That will hopefully lead to an expanded professional network that you can leverage to make more money for yourself and for your employer.
Being an effective communicator is critical for having any type of success in the business world. Whether you need to talk to people in person, over the phone or by electronic means, understanding their needs and how to meet them will cause others to endear themselves to you. This will then lead to fulfilling relationships with people who are more than willing to spend their money on your goods or services.