Knowing your customers is one of the essential factors of conducting a successful business. All business owners who know their clients have a great advantage, since they can use the data for improving their business strategies. If you know the exact needs and desires of your customers, you can adapt your approach, give them exactly …
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Poor customer service in a highly competitive industry can end your company – especially given the vast level of competition found on the internet. Dissatisfied customers often tell their peers about bad experiences and technology-savvy customers also share these experiences on their online social accounts and through review and complaint websites. As a small business it’s …
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Working from home has many perks: you can create a flexible schedule, you don’t have to worry about making a long commute everyday, and you can save money on your wardrobe or office rent. Unfortunately, working from home also has a few disadvantages, one of the largest being the fact that establishing meaningful customer relationships …
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Online review sites like Yelp, Angie’s List, and TripAdvisor can greatly affect the success of your company. A few negative reviews amidst several hundred won’t destroy your business, but can carry significant weight if you don’t respond appropriately. Negative Reviews Stand Out While you may think a negative review from several years ago is gone …
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