Growing a business is not easy, and a lot of day-to-day tasks can take up precious time that you could otherwise spend working with clients or customers. The good news is that there are more and more services out there that you can use to take some administrative work off of your plate.
One of those services is a live virtual receptionist, who can answer phone calls for you. This means you don’t have to rush to the phone when you get a call, so you can focus more on your work.
In This Post:
1. Missing a Phone Call Looks Bad
It’s usually okay to miss a phone call from a friend or family member, especially if you’re busy with work or running errands. However, that’s not the case when it comes to business phone calls. If a client or customer calls and you don’t pick up, that can give them a negative impression of your business. Of course, you don’t have to answer calls late at night, but missing a call during business hours could mean the difference between landing a huge client and missing out on business. Missing an important call can also lead to some unnecessary stress when you could be focusing on growing your business.
2. Other Tasks Need Your Attention
When starting a business, you may need to fill many hats, from CEO down to customer service representative. As you grow your business, though, you will need to focus more on client projects and less on administrative duties. However, those tasks are still important, so you can use various websites and services to find help in those areas. Answering service software and similar services can help you field calls from clients and customers so that you don’t have to spend all day on the phone.
3. Looks and Sounds Like Your Business
When a virtual receptionist answers a phone call for you, they can use a customized greeting. That way, you can get specific with how you want them to represent your company. They can perform many receptionist duties, and they will send you messages with information from the call. That way, you can review the notes in case you need to follow up with a client or customer.
4. Location Doesn’t Matter
When you hire a receptionist to work in person, that means you’re stuck with local candidates or people willing to move. On the other hand, working with a virtual receptionist gives you more freedom in choosing the right company to work with for answering calls. This way, your customers and clients can still speak to a person, but you and your receptionist could be miles away from each other.
A virtual receptionist or answering service can help you manage business calls while completing other business tasks. That way, you can take one thing off your plate so that you can focus on other areas of your business.